#4 Well I placed an order from Everlane to be shipped to Sweden on Oct 1st. My mom got me a giftcard from there and since I don't know when the next time I will be in the states I decided to place an international order. A couple months go by and I never received the order. So I email them and they said it was stuck in the Netherlands for some unknown reason. I could either cancel the order for a full refund or have them ship another order. I decided to cancel the order for a full refund because I read (after I placed the order) that if I did a refund on an international order then I wouldn't be refunded the duties and taxes, which was nearly 80 euros. I was worried the jeans wouldn't fit and I didn't want to risk it. Everlane made sure to refund me the duties and taxes in my case simply because I never received the package. They do not normally do this.
The order that was stuck in the Netherlands was supposed to go back to Everlane. I have had a letter from the post laying around for a week to pick up a package. I figured someone bought me something for my birthday (which was a few weeks ago) and sent it to me as present. I took awhile until I went to pick it up. I finally did it yesterday, only to find out that it was a very sad looking brown paper bag package from Everlane with lots of holes in it haha . The clothes including the duties and taxes all amount to about 250 euros. So now I am like what do I do? I tried the stuff on and they do fit. I don't love the jeans, they do fit but they are a little looser than I would like. The cashmere sweater I quite like, although it isn't a very high quality cashmere. It is somewhat itchy but would be fine with a long-sleeved t shirt. The color in the photo looked like it would be a burgundy brown but it is actually just dark brown.
I got all my money back last week from them, and I even had extra euros worth of credits on my Everlane account. Come to find out they gave me 20 euros simply because the first time I tried to place that previous order, the website just wouldn't work. And I got another mysterious 20 euros for I have honestly no idea why.
I placed another order with them over the weekend (before I picked up my original package unknowingly), but this time I sent it to my Dad's house in the US since he is travelling to Sweden tomorrow and he would just bring it with him. This order contained different items from my previous order. This time ordered a beige cashmere sweater and a simple grey t-shirt with the gift card and credits I had. Things I know will most likely fit so I don't have to worry about returning them.